SAPup broke during phase DBCHK_PRE in module PREP_PRE_CHECK / Checks the system status
Error Message: OSQL call failed for MSSUPGGETREL
You hit this error during SUM extraction phase and if your database is Microsoft SQL Server
Fix:
Install SQLCMD for Sql server2014 as per this notes http://www.microsoft.com/download/details.aspx?id=29065
After Install SQLCMD Restart SUM.
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